Our Design Panels can be cleaned using our specially formulated cleaning liquid for oiled floors. Alternatively, use a well-wrung mop (water only). We do not recommend using a steam mop or any other solutions on our floors.

Yes – You can have underfloor heating with our Design Panels.

These should be laid by fully glueing them down only.

We recommend you let your Design Panels acclimatise for 3 to 4 days before installing. This needs to be in the same room that it will be installed in, and it needs to remain within the sealed packaging. The sealed packaging helps ensure the floor doesn’t warp with the change of temperature from different environments. Do not store the flooring outdoors, in an outbuilding, or anywhere with damp or condensation problems.

The surface immediately beneath a Woodpecker natural wood floor must be in good structural condition, free from damp rot, fungal or insect infestation, and contaminating residues. It must be flat with uneven areas not exceeding 3mm over a 2m area. Naturally, the surface should be vacuumed and totally free of debris before fitting begins. Hot pipes should be well insulated to prevent localised hotspots, which can cause wood flooring to warp or shrink.

Our Design Panels can be cleaned using our specially formulated cleaning liquid for oiled floors. Alternatively, use a well-wrung mop (water only). We do not recommend using a steam mop or any other solutions on our floors.

Our Design Panels have tongue and groove joints.

We generally wouldn’t recommend using engineered flooring in a bathroom.

It will take at least 6 weeks for your Design Panels to arrive, this is because each board is painstakingly hand-crafted to order.

As wood is a natural substance, it will expand and contract with changes in temperature and humidity. That’s why when a wood floor is fitted, expansion gaps need to be left wherever the boards meet a wall, structural support, stairs, breakfast bar, fireplace, central heating pipe…etc. Gaps must also be considered at doorways to allow for the differing expansion between rooms. Place spacers at regular intervals when fitting and then remove them before skirting boards, beading or trims are put in place. Allow a 2mm gap for every metre span of the floor with a minimum of 10-15mm gap regardless. For areas over 5m in width, extra provisions should be made for expansion.